VOA’s Mission
VOA puts faith into action by providing compassionate human services that empower individuals and strengthen communities.
Our Vision
VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope.
Our Core Values
Compassion – We are called to serve with compassion because all people are worthy of love, grace, and kindness.
Creativity – We provide innovative, people-centered solutions to help individuals, families, and communities face evolving challenges.
Integrity – We act with utmost integrity in serving others and in our responsible stewardship of resources, guided by our faith and commitment to doing what is right.
Excellence – We work together to continually improve our services, honoring our calling to help people lead fulfilling lives and to achieve lasting, meaningful impact.
Belonging – We foster acceptance for all, affirming the God-given worth of every person, and strive for fairness with each other and those we serve.
Inspiration – We are inspired by our faith in God to serve with purpose and to inspire hope, healing, and peace for people in our communities.
Our Name
The name Volunteers of America was chosen by our founders, Ballington and Maud Booth, when the organization was founded over 130 years ago. They volunteered to dedicate their hearts, spirits, and lives to help reach and uplift people in need. Our name meant the organization was comprised of people voluntarily choosing to help others. Back in 1896, a volunteer was anyone who was committed to a mission or cause. Today, we are a nonprofit organization comprised of over 15,000 paid, professional case managers, housing experts, administrators, clinicians, caregivers, psychologists and leaders across the country. Our staff carries on the Booth’s legacy of ministry of service by helping those in need rebuild their lives and reach their full potential.
Impact Statement
At VOA Chesapeake & Carolinas, we have been promoting a healthy community for all for over 130 years by aligning health, housing and human services. We actively pursue health equity by filling the gap in housing and care for underserved populations, including those who are homeless, low-income, underinsured or uninsured, justice-involved and veterans.
Our lines of service include homeless services, supportive housing, behavioral health, substance use recovery, intellectual/developmental disability services, veterans services, community re-entry and workforce development.
Our History
Ballington and Maud Booth envisioned a movement dedicated to “reaching and uplifting” the American people. Founding Volunteers of America in 1896, the social reformers pledged to “go wherever we are needed, and do whatever comes to hand.” That declaration has guided Volunteers of America’s outreach efforts ever since.
In the Early 1900s
In turn-of-the-century America, there was no shortage of work for the newly established Volunteers of America. The Volunteers moved into tenement districts to care for people in poverty. They organized day nurseries and summer camps, provided housing for single men and women, and established the nation’s first system of halfway houses for released prisoners.
The Depression
The Great Depression of the 1930s stretched the nation’s private social welfare system almost to the breaking point. Volunteers of America mobilized to assist the millions of people who were unemployed, hungry, and homeless. Relief efforts included employment bureaus, wood yards, soup kitchens, and “Penny Pantries” where every food item cost one cent.
Wartime
Volunteers of America served proudly on the home front during both world wars. The group operated canteens, overnight lodging and Sunday breakfasts for soldiers and sailors on leave. Affordable housing and child care were provided for defense industry workers. Further, Volunteers of America spearheaded community salvage drives during World War II, collecting millions of pounds of scrap metal, rubber, and fiber for the war effort.
1960s
Our special mission in affordable housing dates to our organization’s founding. Volunteers of America helped accelerate real estate development during the 1960s by participating in numerous federal housing programs. Since 1968, Volunteers of America has developed over 300 affordable housing complexes in more than 31 states.
1970s
In the 1970s, the organization emerged as a major provider of professional long-term nursing care. Today, Volunteers of America not only offers home health care and related services, but owns and operates several nursing facilities, and assisted and independent living residences.
Today
Now in our second century of service, we are one of the nation’s largest and most comprehensive human services organizations, touching the lives of more than 2 million people each year in communities across the United States. Planning for the next 100 years, we will continue to prove that “there are no limits to caring.”