Connecting Households at Risk of Homelessness to Resources & Support
About
Through Coordinated Entry with Diversion (Entry Point), we serve as an entry point for individuals and families experiencing homelessness to access services in Durham, NC. Funded by the City of Durham, our goal is to divert as many clients as possible from entering the homeless system by directing them to the support and resources they need.
What will Entry Point Durham do for me?
- Listen as you share your current situation
- Ask questions about what housing and services you need
- Help you find a safe place to sleep tonight
- Connect you to resources that may help resolve your housing crisis, such as shelter, health care services, transportation, and other support.
Entry Point Durham is not a housing program and cannot promise shelter or housing. Entry Point will work with you to help resolve your housing crisis and will refer you to shelter or housing programs if they will be helpful and are available.
Locations & Intake Hours
If you’re seeking shelter, go to Aging and Adult Services and ask about Entry Point (coordinated entry) intake:
Durham Department of Social Services
414 E. Main Street
Durham, NC 27701
(2nd Floor in Lobby 27)
Hours
Monday – Friday
8:00 am – 3:00 pm
The Exchange Building
801 Gilbert Street
Durham, NC 27701
(2nd Floor in Lobby 27)
Hours
Monday – Friday
Noon – 8:00 pm
Weekend & Holidays
4:30 pm – 8:00 pm
Contact
You may also call Durham County Department of Social Services (DSS) for more information at:
919-560-8000 or 984-287-8313
If you are fleeing violence please call Durham Crisis Response Center’s 24-Hour Hotline at:
919-403-6562
If this is a medical emergency, please call 9-1-1.
Frequently Asked Questions
Yes. Entry Point Durham will help you identify a safe place to sleep tonight. Emergency shelter beds are not always available but going to Entry Point is the only way to access shelter at Urban Ministries of Durham and Families Moving Forward.
Entry Point is not a housing program. Entry Point will work with you to help resolve your housing crisis and will refer you to shelter or housing programs in Durham if they will be helpful.
Everyone experiencing a housing crisis or homelessness in Durham County is eligible to receive services from Entry Point. If you are not currently experiencing homelessness in Durham County you should seek services in your home county.
Entry Point is a new program to help people facing homelessness resolve their housing crisis. Entry Point is not a DSS program, but DSS programs might refer you to Entry Point. Entry Point is connected to the homeless service provider network in Durham. Entry Point will work with you to help resolve your housing crisis and will refer you to housing programs in Durham if they will be helpful. Although Entry Point is in the Human Services Building during the day Monday through Friday, you can also go to the Exchange Building at 801 Gilbert Street on evenings, weekends, and county holidays. The Human Services Building in Durham also includes other resources besides DSS, such as health care resources and Veteran resources.