Called to Care™

D.C. Core Service Agency

The Volunteers of America Chesapeake Core Service Agency is an outpatient Behavioral Health Clinic licensed by the District of Columbia Department of Behavioral Health to act as a Core Service Agency or “home" agency for assigned District of Columbia residents who are living with the symptoms of a mental illness. The Volunteers of America Chesapeake Inc (VOAC), Core services agency has been in existence since 2008 and is currently located in Ward 4 of the District of Columbia

Last year 90% of active consumers remained out of the hospital and were able to actively engage in activities within their community. We have nurses, social workers, counselors and Psychiatrist using evidenced based models such as WRAP, Motivational Interviewing, SAMSHA Illness Management and Recovery and Family Psychoeducation models to work with consumers to reach their goals.


Services are only provided to DC residents with qualifying insurance and diagnosis. DC residents are eligible for care if they meet the following criteria:

  1. They are in need of program services and have been assigned to the WDC-CSA by DMH Access Help Line.
  2. Have a valid ICD/DSM IV mental health diagnosis.
  3. Consumers must be eligible for services under the DC Public Mental Health System.
  4. Consumers must be able to benefit from the services available from VOAC; and consumers must be willing to participate in the program.

Practice Mission Principles
Guided by our Core Values: Caring, Respect, Faith, Quality and Trust Volunteers of America Chesapeake's mission is to provide quality behavioral health rehabilitation services and resources that help to identify and overcome barriers to recovery, self reliance and hope.

Service Principles

  1. Services are consumer driven and are tailored to and guided by the consumers plan for their lives.
  2. Services are high quality, culturally responsive and coordinated.
  3. Services are outcomes driven.
  4. Services and interventions are person centered and strengths based

Services Provided are designed to:

  1. Facilitate and improve the consumers overall mental health functioning
  2. Decrease factors that contribute to psychiatric relapse
  3. Achieve rehabilitation and recovery goals
  4. Increase the consumers' capability to engage in independent living.


Building Self Reliance Work Program

Is a program that allows interested consumers who attend the day program to work with staff members in the preparing, selling and preparation of food (hot dogs, chips and Soda) for sale in the clinic.

SHARE Food Distributor

As way to encourage our consumers to eat healthy foods the Core Service Agency has partnered with SHARE to become a SHARE Food Network Provider. Monthly Core Service Agency staff pick up and distribute food to participating consumers at a low cost.

Quick Mental Health Resources

DC Department of Behavioral Health

National Alliance For Mental Illness

National Institute of Mental Health

National Suicide Prevention

Call 24/7


District of Columbia ACCESS Helpline at 1-888-793-4357

DC Core Services Agency
508 Kennedy Street NW, 2nd Floor: Washington, DC 20036
Phone: 202.223.9630
Fax: 202.223.9632
Hours: Monday through Friday 9am to 5pm