Coordinated Entry

Entry Point Durham ​(Formerly Coordinated Entry Central)


If you’re facing homelessness in Durham, Entry Point is your first step. Entry Point Durham will work with you to find a solution to your housing crisis.

What will Entry Point Durham do for me?
Entry Point Durham is a trained team that helps people facing homelessness resolve their housing crisis. The Entry Point team will:

  • Listen as you share your current situation
  • Ask questions about what housing and services you need
  • Help you find a safe place to sleep tonight
  • Connect you to resources that may help resolve your housing crisis, such as shelter if it’s available, health care services, transportation, and others.

Entry Point Durham is not a housing program and cannot promise shelter or housing. Entry Point will work with you to help resolve your housing crisis and will refer you to shelter or housing programs if they will be helpful and are available.


​Intake Hours & Locations

If you're seeking shelter, go to Aging and Adult Services and ask about Entry Point (coordinated entry) intake at Durham DSS at 414 E. Main Street (second floor in Lobby 27) from 8:00 am to 3:00pm and at 801 Gilbert Street from 12:00 noon to 8:00 pm Monday through Friday. 

If you are seeking shelter during the weekend or on a county holiday go to 801 Gilbert Street from 4:30 pm to 8:00 pm.

You may also call Durham County DSS for more information at 919-560-8000 or 984-287-8313.

If you are fleeing violence please call Durham Crisis Response Center’s 24 Hour Hotline at 919-403-6562. If this is a medical emergency please hang up and call 9-1-1.


Frequently Asked Questions

I need to go to an emergency shelter in Durham. Can Entry Point help me?
Yes. Entry Point Durham will help you identify a safe place to sleep tonight. Emergency shelter beds are not always available but going to Entry Point is the only way to access shelter at Urban Ministries of Durham and Families Moving Forward.

Will Entry Point Durham find me housing? Can Entry Point Durham help me get Section 8 or Public Housing?
Entry Point is not a housing program. Entry Point will work with you to help resolve your housing crisis and will refer you to shelter or housing programs in Durham if they will be helpful.

Does Entry Point Durham have a residency requirement?
Everyone experiencing a housing crisis or homelessness in Durham County is eligible to receive services from Entry Point. If you are not currently experiencing homelessness in Durham County you should seek services in your home county.

How is Entry Point Durham different than Durham County DSS?
Entry Point is a new program to help people facing homelessness resolve their housing crisis. Entry Point is not a DSS program, but DSS programs might refer you to Entry Point. Entry Point is connected to the homeless service provider network in Durham. Entry Point will work with you to help resolve your housing crisis and will refer you to housing programs in Durham if they will be helpful. Although Entry Point is in the Human Services Building during the day Monday through Friday, you can also go to the Exchange Building at 801 Gilbert Street on evenings, weekends, and county holidays. The Human Services Building in Durham also includes other resources besides DSS, such as health care resources and Veteran resources.

What if I have belongings that prevent me from going through security at the Human Services Building?
You can access Entry Point in other ways too. You can also go to The Exchange Building at 801 Gilbert Street on evenings, weekends, and county holidays. The 801 Gilbert Street location is open from 4:30 P.M. to 9:00 P.M. Monday through Friday and 4:30 P.M. to 8:00 P.M. on weekends and county holidays.